Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Pūkeko Signals ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and water pressure monitoring subscription services. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of our services:

  • Account information: Name, email address, phone number, and password when you create an account.
  • Billing information: Billing address and payment details (processed securely via our payment provider - we do not store full card numbers).
  • Property and installation details: Physical address of monitored properties and sensor installation information.
  • Sensor data: Water pressure readings, timestamps, alert thresholds, and other monitoring data transmitted by your devices.
  • Device location data: Precise GPS coordinates reported by the built-in GPS in your monitoring devices. This location data is used to identify the physical position of each sensor and is associated with your account.
  • Usage data: Pages visited, features used, login times, device type, browser, and IP address.
  • Communications: Messages you send us via contact forms, email, or support requests.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain your subscription and monitoring services.
  • Display the precise GPS-reported location of each device on your dashboard map and associate readings with the correct monitored location.
  • Process payments and manage your subscription (including renewals, upgrades, and cancellations).
  • Send service notifications, alerts, and threshold breach warnings for your monitored locations.
  • Send transactional emails such as receipts, invoices, and account updates.
  • Send service announcements or important policy changes.
  • Respond to your support requests and communications.
  • Analyse usage to improve and develop our services.
  • Detect and prevent fraud, abuse, and security incidents.
  • Comply with legal obligations.

We will only send you marketing communications with your consent. You may opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us directly.

3. Subscription and Billing

Our services are offered on a subscription basis. By subscribing, you authorise us to charge your payment method on a recurring basis according to your chosen plan. Payments are processed by a third-party payment provider. We retain records of transaction amounts, dates, and subscription status for billing and legal purposes, but we do not store full payment card details on our servers.

You may cancel your subscription at any time through your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period unless otherwise stated.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it in the following limited circumstances:

  • Service providers: Trusted third-party vendors who assist us in operating our services (e.g., payment processing, cloud hosting, email delivery, analytics). These providers are contractually required to protect your data and use it only for the services they perform for us.
  • Legal requirements: Where required by law, regulation, or a valid legal process (such as a court order or government request).
  • Protection of rights: Where necessary to protect the safety, rights, or property of Pūkeko Signals, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking

We use cookies and similar tracking technologies to operate our website and services, including:

  • Essential cookies: Required for the website and dashboard to function correctly.
  • Analytics cookies: We use Google Analytics to understand how visitors use our site. This data is aggregated and anonymised where possible.
  • Preference cookies: To remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Sensor and monitoring data is retained for the period specified in your subscription plan. After account closure, we retain data for a reasonable period as required for legal, billing, or dispute resolution purposes, after which it is securely deleted or anonymised.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and secure cloud infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Ask us to delete your personal information (subject to legal retention obligations).
  • Withdraw consent to marketing communications at any time.
  • Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and no later than 20 working days as required by law.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email or a notice on our website. Continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: